The worse hotel ever .stay at porta la cruz la carabella .fire hazzaed 6 of went 10 june till 24 .up on hill when I already stated I can't do steps .hotel was dirty mattresses riped .bar for coffee or teas shut .fighting every night in other appartments only 1 staff on a time no rep so unable to get help .dead pigeon was on roof outside appartment was there for 11 days .rubbish all outside the hotel sun roof not usable carpets and broken chairs up there dirty .smell from toilets of sewerage. 3 of us had accidents I fell on metal steps going to pool had to go on fire escape to access the pool my granddaughter fell broken ridge between balcony doors. My other granddaughter had her big toenail ripped of because the plastic ridge around pool was broken .shoer over flooded as glass panel was missing .the kitchen had 1 plug in it was behind the microwave we had to lift it of in order to use kettle which we waited 2 days for toaster was broken .the door of appartpent was in the way of cooker .fire hazzard .the complete holiday ruined .I was totally sold the wrong holiday. I asked was it flat it wasn't it had a dangerous slope to enter hotel they shut pool at 6 .shut down pool table at 9 .no bar where you could buy coffee or etc.smell was horrendous.

Rooms are dated, far different from the social media photos. the whole place needs some serious TLC. 24 hr reception which is a positive i suppose but all reactive nothing proactive. some serious H&S issues, for instance the balcony we were on was the 4th flour one of the metal rungs was broken and an infant could have got through to a massive fall. my son 14, cut his foot on damaged tiles in the pool. we reported it and we got n ok we will look in to it. positives, quite well situated with only a 20 minute walk to the beach and Lido, which is all down hill. on the way back its up about 200 steps and steep roads. the rooms were kept clean by the house keeping department, if it wasn't for those ladies it would only be a 1 star rating. we gave them a little tip on the first week and they looked after us very well. this is supposed to self catering but very limited facilities, two electric rings and a microwave. unless you want to cook Sag Bol every night you will struggle to cook a decent meal. the place had the feel of a hostel for most of the two weeks we were there, a lot of turn over of young guests who had no respect for other guests. making noise all hours with no consideration of others. if you re looking for a short stay for a stag or hen then maybe give it a go. There are a few really good things as well, the views from the balcony were stunning. on a clear day you had a great view of the volcano and surrounding hills. local to shops bars and restaurants.

Massively disappointed, hotel is filthy due to it being attached to a building site, left hand side is being totally rebuilt. Staff unfriendly, bar not open at all, bathroom smelled of sewage, filled with what felt like exchange students.